Now offering Saturday morning GP appointments

Privacy Policy


How we use your personal information 

This notice explains why Spa Private Medical collects information about you and how that information may be used. 

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare. 

Our health records are generally held on paper notes, but may also be electronic, or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which this GP Practice hold about you may include the following information; 

• Details about you, such as your address, carer, legal representative, emergency contact details 

• Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc. 

• Notes and reports about your health  • Details about your treatment and care 

• Results of investigations such as laboratory tests, x-rays etc 

• Relevant information from other health professionals, relatives or those who care for you 

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided. 

Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose.

The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date treatments.

How do we maintain the confidentiality of your records? 

We are committed to protecting your privacy and will only use information collected lawfully in accordance with: 

• Data Protection Act 1998  • Human Rights Act 1998  • Common Law Duty of Confidentiality 

• Health and Social Care Act 2012  • NHS Codes of Confidentiality, Information Security and Records Management 

• Information: To Share or Not to Share Review 

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the new information sharing principle following Dame Fiona Caldicott’s information sharing review (Information to share or not to share) where “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. They should be supported by the policies of their employers, regulators and professional bodies. 

Who are our partner organisations? 

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations; 

• NHS Trusts / Foundation Trusts  • GP’s  • Independent Contractors such as dentists, opticians, pharmacists 

• Private Sector Providers  • Voluntary Sector Providers  • Ambulance Trusts  • Social Care Services 

• Local Authorities  • Education Services  • Police & Judicial Services  • Other ‘data processors’ which you will be informed of .

Access to personal information 

You have a right under the Data Protection Act 1998 to request access to view or to obtain copies of what information the surgery holds about you and to have it amended should it be inaccurate. In order to request this, you need to do the following: 

• Your request must be made in writing to the GP – for information from the hospital you should write direct to them 

• There may be a charge to have a printed copy of the information held about you 

• We are required to respond to you within 40 days 

• You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified and your records located

Change of Details 

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you. 


The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information. 

This information is publicly available on the Information Commissioners Office website 

The practice is registered with the Information Commissioners Office (ICO). 

Who is the Data Controller? 

The Data Controller, responsible for keeping your information secure and confidential is: 



Should you have any concerns about how your information is managed by the Practice please contact the Practice Manager at the following address: Spa Private Medical, 31 New Barn Lane, Cheltenham GL52 3LB.

If you are still unhappy following a review by the Practice you can then complain to the Information Commissioners Office (ICO).,, telephone: 0303 123 1113 (local rate) or 01625 545 745